Thoughts, Tips & Insights
SaaS best practices, pricing, onboarding, retention, billing, and scaling guidance for founders and product teams.
Midway through building Sales Leverage, the founder's personal situation made it impossible to keep funding the build on schedule. We shipped it anyway. He paid in full once he could. Read more
Most engagement contracts assign IP to the client. Most agencies still gatekeep the code on the way out. Here are the seven things to demand before you sign off the final invoice, and the order to demand them in. Read more
Most agency quotes are still pretending it's 2023. Here's what an MVP actually costs in 2026 — five tiers, what each one ships, where the price comes from, and the work we won't take at the bottom of the range. Read more
The cheapest tier in our quote sheet. What ships, what doesn't, the stack we don't negotiate on at this price, and the kind of founder this is wrong for. Read more
Most RAG implementations we audit in 2026 still ship naive embedding-cosine retrieval. They work for the demo and break for users. Here's the current bar for production RAG — hybrid search, reranking, citation-required prompts, evals that catch regressions. Read more
He didn't tell us right away. He kept sending short replies. Apologizing for the delay. Saying things would clear up soon. For weeks, we assumed it was a cash flow problem -- the kind every early-stage founder runs into at some point. Read more
Every startup founder eventually faces a production outage, a security breach, or a server bill that makes no sense. Here's why a monthly website support plan is the one investment most skip -- and the one they regret skipping most. Read more
Spectrum UI lets our engineers ship pixel-perfect interfaces fast without rebuilding common UI patterns from scratch. Here's why it's become our default for MVPs and SaaS apps, and what to watch out for. Read more
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